Customer Service Skills

Author:

Kay Eldridge Training & Development Program Manager Administration

Summary:

City of Yuma employees are ready to provide the best customer service in Yuma

Published On:

12/10/2007

Last Updated:

1/2/2008

City of Yuma employees are ready to provide the Best Customer Service in Yuma - and undergo multiple classes in customer service throughout their employment. From the introduction of the Customer Service Philosophy in New Employee Orientation, through sessions on on-verbal  communication, communication styles, how to deal with angry customers, and working with internal customers, trainings are developed to re-define how staff work with both our internal and external customers.

Service person helping a customer.

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